3 Strategies for Positive Employee Experience

3 Strategies for Positive Employee Experience

They say not to put the cart before the horse, yet many organizations end up doing so by neglecting the employee experience (EX) when moving forward with their digital transformation initiatives. COVID-19 further exacerbated the importance of ensuring employees are...
Helping Agency Owners Maintain Competitive Advantage

Helping Agency Owners Maintain Competitive Advantage

Insurance Agencies have undergone significant transformations, largely due to a new generation of digital customers and changing business environment. The recent events of COVID-19 have led 85% of insurance leaders to competitively expand the digitalization of their...
Empowered Insurance Teams Influence Customer Decisions

Empowered Insurance Teams Influence Customer Decisions

As a community, we have all become accustomed to living in social isolation throughout the COVID-19 pandemic, and the same can be witnessed amongst Insurance Agencies – operating, interacting, and collaborating through various means. The virus has opened a new...
Bringing ML Closer to Humanity: New Agency Experience

Bringing ML Closer to Humanity: New Agency Experience

Artificial intelligence (AI) innovations hold enormous potential in terms of enhancing insurance agencies efficiency and customer experience; however, the human-like abilities of machine learning in the communication process and application of digital technology are...
Digital Revolution in Insurance Agency Value Chain

Digital Revolution in Insurance Agency Value Chain

Numerous markets have been significantly transformed by digitalization or the convergence between the analog and modern realms with evolving technology. Insurance agencies’ digital transformations, driven through artificial intelligence, machine learning, cloud...